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Phone Store Manager Erases Customer's Phone Data

A T-Mobile store manager apparently erases the entire data on a customer's phone. Shockingly, the manager can't be afflicted to explain why it came about.

Callie (Carlos) Cadorniga - Author

Despite all the technological developments that our phones have made over the past two decades or so, the one factor that is still constant is how demanding it can be to consult with your native mobile provider. Whether you might be buying a new phone or looking to repair your current one, the effort that includes having to spend a bit of your day talking with phone professionals is one thing that folks of each and every generation know well.

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The simplest factor that could be more nerve-racking is if your phone comes back to you worse than it used to be while you handed it in. Unfortunately, this mother needed to cope with simply that scenario after a T-Mobile phone store manager erased all of her phone's data. Let's break down what came about.

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A phone store manager erases a customer's phone data with 0 likelihood of restoration.

Though the TikTok started making the rounds again in early September 2023, the event itself actually took place previous in January. It was once initially posted through @maisolmandonad46, however was once later shared via Briana Germain (@bgermain007), the daughter of the girl who misplaced her phone data.

As for the video itself, it captures the entire atypical change between the woman, known as Loni Delmonico, and the T-Mobile store manager at the time.

At the time of recording, Loni was already complaining that the data on her phone used to be totally erased.

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Loni claims that she got here into the store for assist connecting her new smartwatch to her phone. She then needed to hand in her instrument to the manager. When she were given it back, it had apparently long gone through a factory reset with all of its data wiped.

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For the manager's part, he couldn't even explain what had happened that resulted in her phone's data being erased. In truth, he perceived to have a lot of hassle forming whole sentences as a way to deal with Loni's court cases.

It took her a number of minutes of speaking in circles with the manager sooner than they informed her they could go away her touch information for a higher-up to get again to her.

But as though to add insult to damage, the manager instructed Loni that she was the one who "messed up" her own phone.

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Shockingly enough, the tale will get wilder from there. Folks on Reddit had been ready to glean some additional information surrounding the incident. Reportedly, the manager didn't simply erase her phone data. He additionally "nuked" her iCloud in order that any backups she would possibly have had were additionally long gone. Some reviews even declare that the manager was once under the influence of alcohol on the time and had the cops known as on him right through the same day.

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To make issues worse, Loni lost some actually treasured issues when her data was erased. Chief among them had been voicemails of her dearly departed mom, which can be not anything short of irreplaceable.

In a Facebook remark posted on the time, Loni even claimed that T-Mobile asked for a statement from her once the company caught wind of the incident.

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Although some other people have been fast to accuse Loni of being a Karen, many in truth sided along with her as they empathized with the fact that her data was erased because of sheer negligence.

On Reddit, one particular person wrote, "That lady is being incredibly calm and reasonable. I could not have been."

Another Redditor echoed the sentiment, replying, "The fact that she is so calm and not going full Karen makes the story that much more believable. She just wants a resolution."

Hopefully, your next talk over with to a cell provider provider won't be just about as disastrous as this one.

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Brenda Moya

Update: 2024-05-16