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Why Does My Phone Say "Not Registered on Network?" Glitch Explained

Why does my phone say not registered on network? Or is your phone saying emergency calls only? The T-Mobile outage explained and what it means.

Anna Quintana - Author

On June 16, T-Mobile experienced a nationwide outage that affected 1000's in their customers, and as anticipated, other folks have been freaking out. 

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"As of an hour ago, I lost all ability to text and to make phone calls," one consumer wrote on Twitter. Another added, "I am getting an error message on my tmobile device that says 'not registered on network.' I can't call customer service and I can't pull the back cover off of my phone. What do I do?" 

The issue was once in the end fastened the similar day, but let's accept it... This isn't the primary time the service has had a big glitch — and it would possibly not be the ultimate. 

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So, why does your phone say "not registered on network?"

T-Mobile's Neville Ray up to date users on social media following the fix. "Voice and text services are now restored. Thank you for your patience as we fixed the issues. We sincerely apologize for any and all inconveniences," he wrote on the time. 

However, rumors of a widespread DDoS attack had already surfaced. 

Luckily, that used to be proven to be false, because of Cloudflare's Matthew Prince. "There’s a lot of buzz right now about a “massive DDoS attack” targeting the U.S., complete with scary-looking graphs," he tweeted along with said frightening graphs. "While it makes for a good headline in these already dramatic times, it’s not accurate. The reality is far more boring."

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There’s a lot of buzz right now a few “huge DDoS attack” targeting the US, complete with scary-looking graphs (see Tweet beneath). While it makes for a just right headline in those already dramatic times, it’s not correct. The truth is way more dull. 1/X https://t.co/4wDIlKnfQg

— Matthew Prince 🌥 (@eastdakota) June 15, 2020

If you've got an Android, on occasion there is a straightforward fix!

According to Technobuzz, there are a few things you can do at house to do away with that "not registered on network" message. A commonplace reason will also be that your phone's firmware or instrument is not up to the moment. 

So, go to the Software Update possibility on your phone (whilst attached to wireless) and stay up for your phone to replace and reboot.

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If that does not work, and you have got a Samsung Galaxy phone, it could be a topic along with your SIM card. Make sure it is placed in the phone as it should be. If not, take a look at the use of a unique card to see if that helps. 

You too can try going to the Settings of your phone, then Wireless & Networks > Mobile Networks > Network Operators > Select your personal network.

What about when your phone says "Emergency Calls Only?"

Again, this is perhaps associated with a carrier outage like T-Mobile skilled, but if that is not the case, there a few things you'll do. Check your SIM card, ensure that your invoice is paid, and take a look at a easy restart on your phone. 

If that does not paintings, a manufacturing facility reset could also be required, however that are supposed to be your remaining resort. 

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This will wipe all data from the reminiscence of the phone, so you should definitely have the whole lot backed up earlier than you select this option. 

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Why does my phone move to 4G when I make a decision?

Another common issue T-Mobile users had right through the "outage" used to be their phone switching to 4G. 

"Anyone with T-Mobile having issues with the signal?? My phone keeps going from LTE to 4g to nothing at all and I can’t make any phone calls," one person complained on Twitter, before another added, "It shows as having between three and four bars of LTE coverage, then I make a call coverage switches immediately to 4G and the call dropped."

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Time might be your easiest buddy relating to this issue, and simply looking ahead to the network to be restored. However, there are some things you'll be able to try if your LTE is not working

It can be so simple as turning Airplane Mode on and stale — or, making sure the right kind network mode is enabled. You can find that underneath Settings > Mobile Network > Network Mode on Android. 

In any case, for any of the above, the first step will have to always be contacting your supplier: 

  • Verizon Wireless: 800-922-0204
  • Sprint: 888-211-4727
  • AT&T:  800-331-0500
  • T-Mobile: 1-877-746-0909 
  • U.S. Cellular: 1-888-944-9400

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Abbie Anker

Update: 2024-05-22